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How rajabonanza Handles Your Account and Data

Your account on rajabonanza comes with clear terms around access, withdrawals, and how we handle your information.

Account security by designClear withdrawal and data policiesLocal payment compliance

Terms That Protect Your Play and Your Data

rajabonanza Service availability depends on jurisdiction. Users are responsible for checking local law before access.

rajabonanza operates under clear regional compliance standards. Your account remains yours; we retain only the data needed to process deposits via DANA, OVO, GoPay and QRIS, verify withdrawals, and keep your wallet secure. Account closure is your right—request it through our support team at any time,

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and we'll walk you through the process. Cookies and tracking are minimal and transparent; we use them only to remember your login state and language preference. When you request access to your personal data or ask for deletion, we respond within fifteen business days. Disputes around
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payouts or account access are first handled by our support team; where local law permits, arbitration follows a neutral dispute path. Your funds held in your account wallet are segregated and protected under our operational standards.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

SUPPORT CHANNELS

Reach Our Legal and Policy Team

Questions about your account terms, data rights, or withdrawal policy? Our support team handles all legal inquiries and account access requests. We're available in English across email, live chat, and in-app messaging, with regional support covering Indonesian time zones. Response times for account-access requests and data deletion are prioritised.

Team online

Live Chat Support

Open the chat widget in the bottom right of the lobby or account settings. Available 24 hours. Use it for urgent questions about your account status, withdrawals, or data requests.

Email Escalation

Send formal requests for data access, account closure, or legal inquiries to our support inbox. We respond within one business day for account matters and fifteen days for data requests.

In-App Help Centre

Navigate to Account Settings > Legal & Policy to find FAQs, links to our full terms, and a form to request data deletion or dispute resolution help.

ACCOUNT INTEGRITY

How We Secure Your Data and Honour Your Rights

Every piece of information you share—from your phone number during DANA signup to your withdrawal bank details—is encrypted and stored on servers with access logs. We don't sell your data.

Encryption and Storage

All personal data is encrypted end-to-end. Payment details are tokenised; only your account ID and transaction date are retained for audit trails.

Data Deletion Rights

Request full account deletion via the Help Centre form or email. Non-transactional data is purged within fifteen days; transaction records held for two years for regulatory compliance.

Cookie and Tracking Policy

We use session cookies for login persistence and analytics cookies to track page performance. You can disable non-essential cookies in Account Settings without losing core functionality.

Fraud and Dispute Handling

Report unauthorised transactions or account access through live chat. We freeze the account, review the transaction history, and contact you via your registered email within four hours.

Account Recovery and Two-Factor

Enable SMS-based account recovery in Security Settings. If you lose access, verify your identity via email and phone to restore your account within one hour.

Audit and Compliance Logs

Your login history, deposit and withdrawal records, and device information are logged for compliance. Access your full audit trail through Account Settings > Security History.

Common Questions About Your Account and Data Rights

Non-transaction data is deleted within fifteen days. Transaction records—deposits, withdrawals, game history—are kept for two years for accounting and regulatory purposes. You can request a full export of your data before closure through the Help Centre.

Payment details are never stored after a transaction completes. We keep only a token linked to your account for faster future deposits via DANA, OVO, GoPay or QRIS. The token itself contains no sensitive information.

Yes. Report it through live chat within 24 hours of the transaction. We trace the withdrawal through the banking channel—DANA, OVO, GoPay or bank transfer—and either recover it or issue a replacement. Resolution typically takes three to five business days.

Account access depends on local law and regional restrictions. Your account location is set at signup based on your billing address. If you travel, you can still access your account to view history and settings, but live play and deposits depend on local law for that region.

Open Account Settings, go to Legal & Policy, and submit a data-access request form. We'll compile your data and email you a file within fifteen business days. The file includes your profile, transactions, login history, and any communication logs.

Your account balance is kept in a segregated wallet under our operational standards. We maintain reserve funds and don't use customer deposits for operational costs. In the unlikely event of insolvency, customer funds are treated as priority claims.

Yes. Go to Account Settings > Security Alerts and enable email or SMS notifications for logins, deposits, and withdrawals. You'll receive an alert within one minute of each event so you can catch unauthorised activity immediately.

How rajabonanza Handles Your Account and Data

Reach Our Legal and Policy Team

Live Chat Support

Email Escalation

In-App Help Centre

How We Secure Your Data and Honour Your Rights

Encryption and Storage

Data Deletion Rights

Cookie and Tracking Policy

Fraud and Dispute Handling

Account Recovery and Two-Factor

Audit and Compliance Logs

Common Questions About Your Account and Data Rights

01 What happens to my data if I close my account?

02 How long does rajabonanza keep my payment information after a withdrawal?

03 Can I dispute a withdrawal or payout that didn't arrive?

04 What's rajabonanza's policy on account access from outside Indonesia?

05 How do I request a copy of all my personal data?

06 Is my account wallet protected if rajabonanza faces financial trouble?

07 Can I set up alerts for account login or withdrawal activity?

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