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How We Protect Your Privacy on rajabonanza

When you open an account and deposit via DANA, OVO, GoPay or QRIS, we keep your personal and payment data secure.

Encrypted account accessSecure payment processingClear data handling
rajabonanza How We Protect Your Privacy on rajabonanza
REACH OUR TEAM

Privacy Questions – Get in Touch

Team online

Email Support

Send us a message at [email protected] and we'll respond within 24 hours. Ask about your stored data, request corrections or explore your account privacy settings.

Live Chat

Open the chat bubble in your account lobby. Our team in Jakarta and across Indonesia are online 09:00–21:00 WIB daily to answer privacy and data-access requests.

Account Settings

Visit your profile page under Security & Privacy to view what we hold about you, update contact details and download your data export in one step.

SECURITY LAYERS

How We Keep Your Information Safe

Encrypted Connections

Every transaction between your device and our servers uses industry-standard SSL encryption, the same protocol banks use. When you log in from your phone on the train or from your computer at home, the connection is always protected.

Payment Isolation

DANA, OVO, GoPay and QRIS transactions are processed through secure gateways that never expose your full card or account number to our platform. We see only a transaction ID and confirmation.

Account Verification

We verify your identity at signup using your phone number and email. If we detect a login from a new device or location, we send you a confirmation code before allowing access to your wallet.

Staff Confidentiality

Our team members sign strict non-disclosure agreements. Internal access to your personal data is logged and audited monthly. Customer support staff see only what they need to resolve your issue.

Backup & Recovery

Your account data is backed up daily to geographically separate secure servers. If you lose access, you can recover your account through our email or phone verification process.

Data Removal Requests

You can request deletion of your personal data at any time. We will remove identifiable information within 30 days, except records we must keep to comply with Indonesian financial or tax law.

Frequently Asked Questions About Your Data

We retain your name, account number and transaction history for seven years as required by Indonesian financial regulations. Your email and phone number are deleted within 30 days unless you request otherwise. You can ask for full anonymisation of your profile at any time.

Yes. Go to your Account Settings, select Security & Privacy, then Download My Data. We'll send you a complete export of your profile, contact details, deposit and withdrawal records within 48 hours to your registered email.

No. We never sell your personal information. We share data only with payment processors (DANA, OVO, GoPay, QRIS), our fraud-prevention partner and Indonesian tax authorities where law requires it. You always remain in control.

Payment details are encrypted and deleted after each transaction completes. We retain only transaction references (date, amount, method) for your account history and reconciliation. Your card or wallet number is never stored on our servers.

Cookies are small files that remember your login session and game preferences. We use them to keep you logged in on your device and to detect suspicious login attempts from unknown locations. You can disable cookies in your browser, but you'll need to log in each time.

Yes. Your Privacy Centre in Account Settings lets you control whether we send marketing emails, how we use your data for analytics and which communications you receive. Changes take effect immediately.

Contact our support team immediately via live chat or email. We'll verify your identity, change your password, review recent login activity and secure your wallet. If unauthorized transactions occurred, report them within 24 hours for investigation.